Owner Handbook

Level 3 Solutions Corp.

Owner's Handbook

 

Welcome to Level 3 Solutions Corp. (L3S), and thank you for entrusting us with the management of your property. This handbook is designed to guide you through our services, provide clarity on our processes, and outline the responsibilities we share to ensure the smooth management of your property.

 

Table of Contents

 

Introduction

 

Welcome Message

 

Overview of Services

 

Routine Property Services

 

Property Maintenance and Repairs

 

Liaison Services for Property Rental

 

Property Accounting Services

 

Rental Concierge Services

 

Special Property Services

 

Additional Services Available

 

Fee Schedule for Special Services

 

Eviction Protection Plan

 

Overview

 

Terms and Conditions

 

Financial Management

 

Rent Collection

 

Trust and Escrow Accounts

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Disbursements to Owners

 

Operating Reserve Requirements

 

Maintenance and Repairs

 

Routine Maintenance

 

Emergency Repairs

 

Vendor Selection and Coordination

 

Insurance Requirements

 

Liability Insurance

 

Property Insurance

 

L3S's Role in Insurance Verification

 

Legal and Compliance

 

Fair Housing Laws

 

Lead-Based Paint Disclosure

 

Arbitration and Dispute Resolution

 

Communication and Notifications

 

Contact Information for L3S

 

How to Notify L3S of Issues or Requests

 

Changes to Owner’s Contact Information

 

Frequently Asked Questions (FAQs)

 

Common Queries and Answers

 

Conclusion

 

Final Remarks

 

Contact Information

 

1. Introduction

 

Welcome Message

 

Welcome to Level 3 Solutions Corp. We are excited to partner with you in managing your property efficiently and effectively. Our team is committed to delivering top-notch service to ensure your investment is protected and optimized.

 

Overview of Services

 

L3S provides comprehensive property management services, including routine maintenance, tenant liaison services, property accounting, and more. This handbook serves as a guide to help you understand the range of services we offer and how we work together to manage your property.

 

2. Routine Property Services

 

Property Maintenance and Repairs

 

We coordinate routine maintenance and repairs for your property, ensuring all tasks are handled promptly and professionally. We manage vendors and contractors, and all repairs are carried out by licensed and insured professionals.

 

Liaison Services for Property Rental

 

We act as the primary liaison between you and your tenants. Our services include tenant communication, rent collection, and coordinating any necessary legal actions, such as issuing eviction notices.

 

Property Accounting Services

 

L3S handles the financial aspects of property management, including rent collection, disbursement of funds, and maintaining a clear record of all transactions. We provide detailed monthly statements and ensure compliance with all applicable tax laws.

 

Rental Concierge Services

 

Our concierge services include tenant screening, lease negotiations, and providing 24/7 support for tenant inquiries.

 

3. Special Property Services

 

Additional Services Available

 

In addition to our routine services, L3S offers a variety of special property services that can be requested as needed. These services include major repairs, renovation coordination, and custom property management solutions.

 

Fee Schedule for Special Services

 

Special services are billed separately according to our current fee schedule, which is available upon request or detailed in your agreement with L3S.

 

4. Eviction Protection Plan

 

Overview

 

Our optional Eviction Protection Plan provides you with peace of mind by covering the legal costs associated with evicting tenants who fail to pay rent.

 

Terms and Conditions

 

For a monthly fee of $15 per property, regardless of occupancy status, you are protected against the expenses of eviction proceedings, making the process less stressful and costly.

 

5. Financial Management

 

Rent CollectionL3S will collect rent from your tenants and deposit the funds into our Trust Account. We handle all financial transactions with transparency and provide you with detailed statements.

 

Trust and Escrow Accounts

 

All rent payments and deposits are handled through our secure Trust and Escrow Accounts, ensuring your funds are managed with the highest level of integrity.

 

Disbursements to Owners

 

Net proceeds, after deducting our fees and any expenses, are remitted to you monthly. You can choose to receive payments by check or direct deposit.

 

Operating Reserve Requirements

 

We maintain a minimum operating reserve of $500 per property to cover routine expenses. This amount may be adjusted based on your specific needs and service requirements.

 

6. Maintenance and Repairs

 

Routine Maintenance

 

We coordinate regular maintenance services such as lawn care, pest control, and pool service to keep your property in top condition.

 

Emergency Repairs

 

In the event of an emergency, L3S is authorized to make necessary repairs to protect your property, even without prior approval, ensuring prompt action is taken to mitigate any damage.

 

Vendor Selection and Coordination

 

All repairs and maintenance services are carried out by our trusted network of licensed and insured contractors.

 

7. Insurance Requirements

 

Liability Insurance

 

As a property owner, you are required to maintain general liability insurance with minimum coverage of $100,000 per person and $300,000 per occurrence. L3S must be named as an additional insured on your policy.

 

Property Insurance

 

You must also maintain comprehensive property insurance to protect against damage and loss. L3S will verify your insurance coverage and keep a copy of your policy on file.

 

L3S's Role in Insurance Verification

 

L3S will contact your insurance provider to confirm your coverage and ensure compliance with the terms outlined in your service agreement.8. Legal and Compliance

 

Fair Housing Laws

 

L3S complies with all Fair Housing Laws, ensuring that all rental and sales activities are conducted without discrimination based on race, color, creed, national origin, family status, handicap, sex, or sexual orientation.

 

Lead-Based Paint Disclosure

 

For properties built before 1978, L3S will provide tenants with information on lead-based paint hazards as required by law.

 

Arbitration and Dispute Resolution

 

Any disputes arising from this agreement will be resolved through arbitration in accordance with the rules of the American Arbitration Association.

 

9. Communication and Notifications

 

Contact Information for L3S

 

Our team is available to assist you with any questions or concerns. You can reach us via email, phone, or mail at the contact details provided below.

 

How to Notify L3S of Issues or Requests

 

Please notify us in writing of any issues or requests regarding your property. You can submit these via email, mail, or our online portal.

 

Changes to Owner’s Contact Information

 

If you need to update your contact information, please inform us in writing as soon as possible to ensure continuous communication.

 

10. Frequently Asked Questions (FAQs)

 

Common Queries and Answers

 

What happens if my tenant doesn’t pay rent?

 

L3S will issue a 3-day notice and guide you through the eviction process if necessary.

 

How do I request a special service?

 

Special services can be requested in writing via email or through our online portal.

 

Can I terminate the service agreement early?

 

Yes, but a termination fee may apply if done within the first 12 months.

 

11. Conclusion

 

Final Remarks

 

We are here to ensure your property is managed effectively and efficiently. Thank you for choosing Level 3 Solutions Corp. as your property management partner.

 

Contact Information

Email: info@level3solutions.com

Address: 2041 Vista Parkway suite 201, West Palm Palm Beach, FL 33480